Article Sidebar

Submitted
November 9, 2023
Accepted
November 9, 2023
Published
November 9, 2023
Download
PDF
Statistic
Read Counter : 738 Download : 484

Main Article Content

Abstract

Background: Patient satisfaction is the emotional response to the perceived performance
or outcome of a healthcare service, which can result in a positive or negative evaluation
based on expectations. The study aimed to evaluate patient satisfaction with healthcare
providers and health services in the public hospital.
Methods and patients:
A cross-sectional study was conducted from November 2019 to February 2021 to assess
the satisfaction of 311 hospitalized patients with healthcare providers and hospital services
in Sulaimani City’s general hospitals. The study included patients who aged 14 years and
older and had been hospitalized for at least two days. Accompanied patients were excluded.
Data was collected using a researcher-administered questionnaire through face-to-face
interviews, utilizing standardized 4-point Likert scales.
Results:
Demographic data were analyzed using frequency analysis. The participants' mean age was
37.9 years. The median domain scores for hospital services, nursing care, and doctor care
were 80 (IQR 72.5-85), 45 (IQR 45-52.5), and 50 (IQR 42.5-57.5), respectively. A Chisquare test analyzed the relationship between categorical independent variables. 61.1% of
participants were extremely satisfied with hospital services, while 38.9% were highly
dissatisfied. Nursing care received lower satisfaction (37.7%) compared to doctor care
(62.3%). Uneducated participants showed a significant association with satisfaction with
doctor care (coefficient=0.88, P<0.01), residence, and hospital services (coefficient=0.68,
P<0.05). Overall, a higher percentage of participants (61.1%) reported satisfaction with
hospital and doctor care, while nurse care received only 40.8% satisfaction.
Conclusion, the proportion of patients who reported satisfaction with their doctor's
treatment and care, as well as with hospital services and facilities, was higher than that of
patients satisfied with nurse-led healthcare.

Keywords

patient satisfaction Quality care Sulaimani physician Iraq radiology

Article Details

License

Copyright (c) 2023 University of Thi-Qar Journal Of Medicine

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

References

  1. Ammo MA, Abu-Shaheen AK, Kobrosly S, Al-Tannir MA, Ammo MA, AbuShaheen AK, et al. Determinants of Patient Satisfaction at Tertiary Care Centers in
  2. Lebanon. Open J Nurs 2014;4:939–46. https://doi.org/10.4236/OJN.2014.413100.
  3. F OAF, O O. Assessment of Patient Satisfaction with Nursing Care in Selected
  4. Wards of the Lagos University Teaching Hospital (Luth). Biomed J Sci Tech Res
  5. ;17:12489–97. https://doi.org/10.26717/BJSTR.2019.17.002941.
  6. Faezipour M, Ferreira S. A System Dynamics Perspective of Patient Satisfaction in
  7. Healthcare. Procedia Comput Sci 2013;16:148–56.
  8. https://doi.org/10.1016/J.PROCS.2013.01.016.
  9. Schoenfelder T, Klewer J, Kugler J. Factors associated with patient satisfaction in
  10. surgery: the role of patients’ perceptions of received care, visit characteristics, and
  11. demographic variables. J Surg Res 2010;164. https://doi.org/10.1016/J.JSS.2010.08.001.
  12. Pękacz A, Kądalska E, Skoczylas A, Targowski T. Patient satisfaction as an
  13. element of healthcare quality – a single-center Polish survey. Reumatologia 2019;57:135.
  14. https://doi.org/10.5114/REUM.2019.86423.
  15. Guo S, Chang Y, Chang H, He X, Zhang Q, Song B, et al. Patient satisfaction with
  16. nurses’ care is positively related to the nurse–patient relationship in Chinese hospitals: A
  17. multicentre study. Front Public Health 2022;10.
  18. https://doi.org/10.3389/FPUBH.2022.1109313.
  19. Aiken LH, Sermeus W, Van Den Heede K, Sloane DM, Busse R, McKee M, et al.
  20. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses
  21. and patients in 12 countries in Europe and the United States. BMJ 2012;344.
  22. https://doi.org/10.1136/BMJ.E1717.
  23. Karaca A, Durna Z. Patient satisfaction with the quality of nursing care. Nurs Open
  24. ;6:535. https://doi.org/10.1002/NOP2.237.
  25. Manzoor F, Wei L, Hussain A, Asif M, Shah SIA. Patient Satisfaction with Health
  26. Care Services; An Application of Physician’s Behavior as a Moderator. Int J Environ Res
  27. Public Health 2019;16. https://doi.org/10.3390/IJERPH16183318.
  28. Varkey B. Principles of Clinical Ethics and Their Application to Practice. Medical
  29. Principles and Practice 2021;30:17. https://doi.org/10.1159/000509119.
  30. Kwame A, Petrucka PM. A literature-based study of patient-centered care and
  31. communication in nurse-patient interactions: barriers, facilitators, and the way forward.
  32. BMC Nurs 2021;20:1–10. https://doi.org/10.1186/S12912-021-00684-2/FIGURES/1.
  33. Chimbindi N, Bärnighausen T, Newell ML. Patient satisfaction with HIV and TB
  34. treatment in a public programme in rural KwaZulu-Natal: Evidence from patient-exit
  35. interviews. BMC Health Serv Res 2014;14:1–13. https://doi.org/10.1186/1472-6963-14-
  36. /TABLES/5.
  37. Kruk ME, Gage AD, Arsenault C, Jordan K, Leslie HH, Roder-DeWan S, et al.
  38. High-quality health systems in the Sustainable Development Goals era: time for a
  39. revolution. Lancet Glob Health 2018;6:e1196. https://doi.org/10.1016/S2214-
  40. X(18)30386-3.
  41. Ferreira DC, Vieira I, Pedro MI, Caldas P, Varela M. Patient Satisfaction with
  42. Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature
  43. Review and a Bibliometric Analysis. Healthcare 2023, Vol 11, Page 639 2023;11:639.
  44. https://doi.org/10.3390/HEALTHCARE11050639.
  45. Verma M, Rana K, Kankaria A, Aggarwal R. Assessment of patient’s satisfaction
  46. visiting a tertiary health care institute in north India. J Pharm Bioallied Sci 2020;12:252.
  47. https://doi.org/10.4103/JPBS.JPBS_168_20.
  48. Alasad J, Tabar NA, Aburuz ME. Patient Satisfaction With Nursing Care:
  49. Measuring Outcomes in an International Setting. J Nurs Adm 2015;45:563–8.
  50. https://doi.org/10.1097/NNA.0000000000000264.
  51. Atallah MA, Hamdan-Mansour AM, Al-Sayed MM, Aboshaiqah AE. Patients’
  52. satisfaction with the quality of nursing care provided: the Saudi experience. Int J Nurs Pract
  53. ;19:584–90. https://doi.org/10.1111/IJN.12102.
  54. Allafi AH, Alqhatani JS, Alruwayshid MS, Alshuniefi AS, Alarik EF, Alreshidi F,
  55. et al. Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary
  56. hospital in Riyadh. J Family Med Prim Care 2021;10:1754.
  57. https://doi.org/10.4103/JFMPC.JFMPC_1745_20.
  58. Omar Owaidh A, Abdullrahman Atiah A, Saif Abadi A, Mohammed Ali A,
  59. Mohammed Abdullah A, Abdulrahman Abdullah A, et al. Patients’ Satisfaction with
  60. Health Care Services in Southern Saudi Arabia. Egypt J Hosp Med 2018;72:3857–60.
  61. https://doi.org/10.12816/0047757.
  62. Al-Momani MM. Gap Analysis between Perceptions and Expectations of MedicalSurgical Patients in a Public Hospital in Saudi Arabia. Med Princ Pract 2016;25:79–84.
  63. https://doi.org/10.1159/000441000.
  64. Llego J, Al Shirah M. Patient Satisfaction in Tertiary Private Hospitals in Najran,
  65. Kingdom of Saudi Arabia. J Cutan Aesthet Surg 2017;3:151. https://doi.org/10.4103/0974-
  66. 74491.
  67. Alharbi HF, Alzahrani NS, Almarwani AM, Asiri SA, Alhowaymel FM. Patients’
  68. satisfaction with nursing care quality and associated factors: A cross‐section study. Nurs
  69. Open 2023;10:3253. https://doi.org/10.1002/NOP2.1577.
  70. Sitzia J, Wood N. Patient satisfaction: A review of issues and concepts. Soc Sci
  71. Med 1997;45:1829–43. https://doi.org/10.1016/S0277-9536(97)00128-7.
  72. Alsaqri S. Patient Satisfaction with Quality of Nursing Care at Governmental
  73. Hospitals, Ha’il City, Saudi Arabia 2016;6.
  74. Mahmood KA, Saleh AM. Barriers and facilitators influencing access to and
  75. utilization of primary healthcare services in Kurdistan-region, Iraq: a cross-sectional study.
  76. Annals of Medicine & Surgery 2023;85:3409–17.
  77. https://doi.org/10.1097/MS9.0000000000000957.
  78. Mohamed EY, Sami W, Alotaibi A, Alfarag A, Almutairi A, Alanzi F. Patients’
  79. Satisfaction with Primary Health Care Centers’ Services, Majmaah, Kingdom of Saudi of
  80. Saudi Arabia. Int J Health Sci (Qassim) 2015;9:163. https://doi.org/10.12816/0024113.
  81. Shinde M, Kapurkar K. Patient’s Satisfaction with Nursing Care Provided in
  82. Selected Areas of Tertiary Care Hospital. International Journal of Science and Research
  83. n.d.
  84. Aljarallah NA, Almuqbil M, Alshehri S, Khormi AMS, AlReshaidan RM, Alomran
  85. FH, et al. Satisfaction of patients with health care services in tertiary care facilities of
  86. Riyadh, Saudi Arabia: A cross-sectional approach. Front Public Health 2022;10.
  87. https://doi.org/10.3389/FPUBH.2022.1077147.
  88. Maślach D, Karczewska B, Szpak A, Charkiewicz A, Krzyżak M. Does place of
  89. residence affect patient satisfaction with hospital health care? Ann Agric Environ Med
  90. ;27:86–90. https://doi.org/10.26444/AAEM/116574

Similar Articles

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)